A Digital Front Door is the Key to Addressing Staffing Shortages and Burnout
It seems everywhere you look now, self-service is present from self-check-outs to ordering and paying using a QR code at a restaurant. Self-service, or the digital front door, became even more prominent with the COVID pandemic to reduce face-to-face interactions and the spread of the virus. Healthcare has had self-service options for patients for some time now through patient portals but these options are continually expanding to allow patients to interact with their healthcare team in the way they prefer. These methods can include self-scheduling, text messages to request an appointment or change an existing appointment, paying bills, completing health assessments before arriving at the office, and checking in for an appointment prior to arrival.
Staffing Shortages, Limited Access, and Provider Burnout…Oh My!
Staffing, access, and burnout are like four-letter words in most healthcare settings these days. There aren’t enough people to perform the tasks needed to keep patients flowing through the system or enough providers entering the industry to keep up with the demand resulting in limited access for patients in need of care.
Support Staff Shortages in Healthcare: The Role of Smart Software and the Spoils of Pre-Visit Planning
It is no secret that healthcare has been in crisis — a staffing crisis. While the pandemic certainly exacerbated the situation, present workloads, emerging patterns contrary to traditional practice, and burnout are only the latest in a long line of factors straining the healthcare workforce.