Privacy Policy
Last modified: 3/11/2024
Introduction
AffirmHealth Inc. (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. This privacy policy applies to our marketing website (affirmhealth.com), our support website (support.affirmhealth.com), and our podcast website (thebusinessofprimarycare.com) (collectively, our “Website”). Our operations and services are intended for users within the United States only.
Information Collection and Use
We collect several types of information from and about users of our Website, including:
information by which you may be personally identified, such as name, company name, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“personal information”); and
information that is about you but individually does not identify you, such as information about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:
Directly from you when you provide it to us such as through our contact forms, newsletter signup, or event registration.
Automatically as you navigate through the site.
Information We Collect through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is statistical data, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
How We Use the Information We Collect
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
HIPAA Statement
We are a Business Associate as defined under the Health Insurance Portability and Accountability Act (HIPAA) and our handling of any protected health information (PHI) complies with HIPAA regulations. We do not directly collect any PHI from individuals and only access, use and disclose PHI as governed by Business Associate Agreements (BAAs) with our clients, who are the covered entities. The only input on our Website where PHI may be submitted is through the support request submission at support.affirmhealth.com, and even there only the minimum necessary amount of PHI should be submitted.
Sharing and Disclosure of Personal Information
We may disclose aggregated information about our users without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers and other third parties (such as HubSpot, Zendesk, and Squarespace) to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AffirmHealth Inc., our customers or others.
Data Security
We commit to securing your personal information through rigorous security measures, validated by annual SOC audits. Our practices are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Cookies Policy
Our use of cookies is limited to those set by Squarespace and Zendesk for website functionality and analytics. You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website, though your access to some functionality and areas may be restricted.
CCPA Compliance
As we respect the privacy rights under the California Consumer Privacy Act (CCPA), we afford the following rights to California residents:
Right to Know: You can request disclosure of the personal information collected about you.
Right to Delete: You may ask for the deletion of your personal information.
Right to Opt-Out: We do not sell personal information, thus the right to opt-out does not apply.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us through the provided contact details at the end of this policy.
Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page, with an updated revision date.
Contact Us
You may send us an e-mail at unsubscribe@affirmhealth.com to request to access, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
AffirmHealth
Attn: General Counsel
1033 Demonbreun St #300
Nashville, TN 37203