Hannah Russell Hannah Russell

The Power Of A Chair - when providers build relationships

As Season 2 of BoPC’s podcast keeps reminding us, relationship is a key component to high value health care. Certainly, frequency of visits aids in building a trusting relationship. But we sometimes forget that helping a patient feel cared for plays an even greater role. Proximity, touch, compassion, and empathy all facilitate this feeling. Sitting at eye level, within a few feet of a person shows them you’re engaged and, in turn, engages them.

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Alyssa McNally Alyssa McNally

The 10 Steps of Pre-visit Planning

The strategies involved in pre-visit planning are meant to streamline appointments, improve communication between patients and providers, increase physician and clinic profitability and enhance the quality of medical care provided at a given clinic.

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