Infrastructure And Experience
Physician burnout and patient satisfaction go hand in hand, but many providers and staff hesitate to implement new technology and workflows. In today’s discussion, our hosts, Dr. Hart and Katila Farley, RN, sit down with experts across the healthcare field to discuss solutions for building high-quality care infrastructure that results in exceptional patient experience –– all while mitigating provider burnout. Our guests and industry leaders share their insights on building long-term relationships, utilizing telehealth services, the value of community engagement, and leveraging technology for more efficient patient care.
Have a question about VBC? Ask us a question for Dr. Hart & Katila Farley RN to answer on BoPC here.
In this episode, we’re joined by:
Rick Merill, Co-Founder and President, Arrowhealth
You can connect with him here.
Jamie Ulmer, CEO, Healthcare Network
Lisa Soroka, founding member of The Marblehead Group, LLC
You can connect with her here.
Wren Keber, Managing Director, Huron Consulting Group
You can connect with him here.
Sean Mehra, Healthtap
You can connect with him here.
Michelle McCormick, Millennium Physicians Group
You can connect with her here.
Jordan Holland, Vice President, Value-Based Contracting, Compassus
You can connect with him here.
Episode Topics:
01:01 Patient Experience and Infrastructure
04:00 The Importance of Patient Experience in Value-Based Care
04:47 Physician-Patient Relationships
6:14 Exploring the Impact of Infrastructure on Healthcare Delivery
18:57 Enhancing Patient Care with Technology and Infrastructure
22:51 Building Relationships and Trust in Healthcare
28:12 Beyond the Clinic Walls
39:16 Engagement and Adherence
56:04 Improving Healthcare Delivery
